Oravian · Retail & e-commerce
AI voice agent for retail & e-commerce
An AI voice agent for retail and e-commerce answers your customer calls and web chats in real time, 24/7. It handles order-status questions, returns and support enquiries, and captures new leads. Oravian runs on your own numbers and website, grounded in your product and policy information, and absorbs peak-season volume without a bigger team.
Most retail calls and chats are the same handful of questions: where's my order, can I return this, is it in stock, do you deliver here. They arrive in unpredictable waves (a promotion, a holiday weekend, a shipping delay) and each one that goes unanswered is a refund request or an abandoned cart waiting to happen.
Oravian answers all of them instantly, in a natural conversation the customer can interrupt, on the phone lines you publish and as a chat widget on your site. It deflects the routine questions, captures the sales-ready ones, and never gets overwhelmed when volume spikes.
Order status, answered instantly
Handles 'where's my order', delivery timing, and returns questions by looking them up through a secure connection to your systems, set up during onboarding. No hold music, no ticket queue.
Phone and website, one agent
Answers inbound calls and a text-and-voice web widget you add with a single script tag, delivering the same grounded answers whether a shopper calls or clicks.
Built for peak volume
Sales spikes, holiday rushes, and shipping-delay surges get answered as they come. Every customer reaches a real conversation instead of a queue that grows all day.
Captures the buying signal
Pre-sales questions (sizing, availability, bulk orders, B2B enquiries) get answered and qualified, so a shopper's question becomes a captured lead instead of a lost cart.
Deflect the repetitive questions, keep customers happy
The majority of retail support volume is a short list of predictable questions. Oravian handles them fully: order and delivery status, return and exchange steps, stock and availability, sizing and fit, warranty terms, delivery areas and cut-off times. It answers only from your own product data and policies, so customers get your real return window and your real delivery timelines, not a guess.
Because it resolves these in the moment, your team stops spending its day on 'where's my order' and gets back to the enquiries that genuinely need a human.
One agent across phone and your website
Oravian answers your inbound phone lines and, with a single script tag, an embeddable widget on your site that supports both text chat and in-browser voice. A shopper who'd rather type gets the same grounded answers as one who calls.
This matters at the point of purchase: a customer with a last question about sizing or delivery can ask it without leaving the page, and get an answer that keeps them moving toward checkout instead of clicking away.
Absorb peak and seasonal spikes without hiring for the peak
Retail demand is spiky by nature. A flash sale, Black Friday, a Ramadan or holiday season, or a viral product can send call and chat volume through the roof for a short window. Staffing for the peak is expensive, but staffing for the average means customers wait exactly when it matters most.
Oravian answers every conversation as it arrives, so a spike in volume doesn't become a spike in wait times or abandoned carts. It handles the routine flood and hands the genuinely complex cases to your team.
Turn support calls into captured demand
Not every inbound contact is a problem. Many are buyers. Oravian recognises pre-sales intent (bulk and wholesale enquiries, gift and corporate orders, product-fit questions) and captures the lead with the details your sales team needs, routing it to the right place through a secure connection set up during onboarding.
It can also make outbound calls for cart recovery, back-in-stock follow-ups, win-back, and post-purchase satisfaction surveys, all following opt-in preferences. Single outbound calls run today. Larger programmes are configured with you during rollout.
Learn why customers are really calling
Oravian analyses every conversation across phone, web, inbound and outbound, and even calls your human agents take, to show you what's actually driving contacts: which products generate the most questions, where returns cluster, which delivery issues recur, and what demand you're missing after hours.
For a retailer, that's a direct feed into merchandising and operations: recurring-question themes, at-risk customers, and missed-sale signals, surfaced as readouts configured during rollout.
Frequently asked questions
What is an AI voice agent for retail and e-commerce?
It's an AI assistant that answers your customer calls and web chats in real time, 24/7, handling order-status and returns questions, deflecting routine support, and capturing sales leads. Oravian runs on your own numbers and website and answers only from your product and policy information.
Can it look up a customer's order status?
Yes. Oravian can retrieve order and delivery information through a secure connection to your systems, scoped and set up during onboarding, and give the customer their status in the conversation, with no hold and no ticket.
Does it work on our website as well as the phone?
Yes. Alongside answering inbound calls, Oravian provides an embeddable web widget you add with a single script tag, supporting both text chat and in-browser voice, with the same grounded answers on both channels.
How does it cope with a Black Friday or holiday surge?
Oravian answers every call and chat as it arrives, so a spike in volume doesn't turn into growing wait times or abandoned carts. It resolves the routine flood itself and passes genuinely complex cases to your team.
Can it connect to our store platform or helpdesk?
Yes. Oravian connects to CRM, helpdesk, and commerce tools such as Salesforce, HubSpot, Zoho, Zendesk or Intercom via API and secure webhooks, scoped per integration and set up during onboarding. Connections are built for your stack, not one-click.
Does it handle customers in more than one language?
Yes. Oravian is Arabic-native and also speaks English, Spanish, French and other major languages on a single line, continuing in whichever language the customer uses, which is especially useful for cross-border and GCC retail.
Hear it for yourself.
You're one click from a live conversation with Oravian. The actual product, answering exactly like it would for you.