Oravian · Hospitality & travel
AI voice agent for hospitality & travel
An AI voice agent for hospitality is a 24/7 assistant that answers your hotel, restaurant, or travel calls and web chats in real time. It takes reservations, answers guest questions, and switches to the caller's language automatically. Oravian runs on your own phone numbers and is grounded in your property's own information.
Guests call at every hour, in every language, and rarely at a convenient time. Front desks get busy, phones ring through dinner service, and after-hours enquiries go to voicemail, or to a competitor.
Oravian answers every call and web chat instantly, holds a natural back-and-forth conversation the guest can interrupt at any moment, and books the reservation or answers the question there and then. It works on the numbers you already publish, so guests dial the same line they always have.
Never a missed booking
Answers reservation calls and chats around the clock. Late arrivals, early risers, and time-zone-shifted travellers all reach a real conversation instead of voicemail.
Meets guests in their language
Arabic-native, plus English, Spanish, French and other major languages on a single line. It hears the guest's language and simply continues, without a press-one menu or a transfer.
Books and confirms mid-call
Checks availability, captures the reservation, takes special requests, and writes it into your calendar or booking system through a secure connection set up during onboarding.
On your own numbers
Keep your carrier and your published lines. Oravian connects over SIP with no porting, so nothing changes for the guest dialling you.
Concierge-quality answers, grounded in your property
Oravian answers from your own knowledge base: room types, rates you choose to publish, restaurant hours, spa and pool timings, parking, pet policy, airport-transfer options, check-in and check-out times. Because it is grounded in your information, it doesn't improvise. It tells guests what is actually true for your property.
It also gets your names right. Suite categories, signature dishes, venue and district names get corrected in real time as the guest speaks, so a caller asking about your rooftop restaurant is understood the first time rather than misheard.
One line for a global, multilingual guest base
In a GCC and international market, the same phone line takes an Arabic-speaking family, a French tour operator, and an English business traveller within the same hour. Oravian handles all of them on one number, continuing in whatever language the caller uses.
For properties that serve visitors from everywhere, this removes the two worst outcomes: a guest stuck in a menu they can't navigate, and a receptionist tied up on a call they can't fully understand.
Takes reservations, requests, and routing off the front desk
Beyond bookings, Oravian handles the steady stream of operational calls: table reservations and party sizes, event and banquet enquiries, wake-up and housekeeping requests, directions, and 'is the pool open' questions. It captures each request and passes it to the right team.
When a caller genuinely needs a person (a VIP request, a complaint, a complex group booking) it hands them the right person or number so the conversation lands in the right place instead of a general queue.
Reach out, not just answer
Oravian can also make outbound calls for pre-arrival confirmations, no-show follow-ups, upsell of upgrades or dining, and post-stay satisfaction surveys. All outreach respects consent rules, so you contact guests appropriately. Single outbound calls run today. Larger call programmes are configured with you during rollout.
Every outbound and inbound conversation feeds the same picture of what guests are actually asking for.
See what guests are really asking
Oravian analyses every conversation, including inbound, outbound, and even calls handled by your human team, to surface the questions guests ask most, the requests you're missing after hours, and where bookings stall. Quality scoring and recurring-question themes are configured during rollout and delivered as readouts.
For a hospitality operator, that turns the phone from a cost centre into a live read on demand: which room types, which dates, which languages, which unmet requests.
Frequently asked questions
What is an AI voice agent for hospitality?
It's an AI assistant that answers your hotel, restaurant, or travel calls and web chats in real time, 24/7. It takes reservations, answers guest questions, and continues in the caller's own language. Oravian runs on your existing phone numbers and answers only from your property's own information.
Can it take reservations while we're closed or fully booked at the desk?
Yes. Oravian answers every call the moment it comes in, day or night, checks availability, and captures the booking into your calendar or reservation system through a connection set up during onboarding, so nothing waits for the front desk to be free.
Will it handle Arabic and other languages on the same line?
Yes. It is Arabic-native and also speaks English, Spanish, French and other major languages, all on one number. It detects the guest's language from how they speak and simply continues. There's no menu and no transfer between lines.
Do we have to change our phone numbers or carrier?
No. Oravian connects to your existing lines over SIP with no porting, so you keep your carrier and the numbers guests already dial. Nothing changes on the guest's side.
What happens when a guest needs a real person?
Oravian recognises when a caller should reach a human (a VIP, a complaint, a complex group booking) and hands them the right person or number so the conversation goes to the right place rather than a general queue.
How long does it take to go live?
Days, not months. We ground Oravian in your property's information, connect it to your booking calendar and lines during onboarding, and tune it with you before it starts taking live calls.
Hear it for yourself.
You're one click from a live conversation with Oravian. The actual product, answering exactly like it would for you.